ISO / IEC 20000-1:2018 Awareness (8 hrs)

Course Code: ISO20000-AT20-01

This awareness course will help participants to gain an understanding of the ISO/IEC 20000-1:2018 Information Technology — Service Management System requirements. It will also provide insight into preparing, conducting and following up on ISO/IEC 20000-1:2018 audit activities. Moreover, participants will gain the skills to assess an organisation’s capability to manage its IT Service Management System.

  • Gain a high level overview on the changes of ISO/IEC 20000-1:2018 standard
  • Have a foundation knowledge on the ISO/IEC 20000-1:2018 requirements
  • Develop a basic knowledge and skillset to audit an ISO/IEC 20000-1:2018 IT Service Management System (SMS)
  • Introduction
  • Changes in the ISO/IEC 20000-1:2018 standard
  • ISO/IEC 20000-1:2018 requirements

Participants will learn through lectures, case studies, group exercises and discussions.

This course is suitable for personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organisation.

Duration : 1 day (8 hrs)
Time : 9:00am – 6:00pm

Course Fee : $450.00
Nett Fee Incl. 7% GST : $481.50

(A course in partnership with TÜV SÜD)

Key Benefits
  • Gain a high level overview on the changes of ISO/IEC 20000-1:2018 standard
  • Have a foundation knowledge on the ISO/IEC 20000-1:2018 requirements
  • Develop a basic knowledge and skillset to audit an ISO/IEC 20000-1:2018 IT Service Management System (SMS)
Course Contents
  • Introduction
  • Changes in the ISO/IEC 20000-1:2018 standard
  • ISO/IEC 20000-1:2018 requirements
Learning Methodology

Participants will learn through lectures, case studies, group exercises and discussions.

Who Should Attend

This course is suitable for personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organisation.

Course Details

Duration : 1 day (8 hrs)
Time : 9:00am – 6:00pm

Course Fee : $450.00
Nett Fee Incl. 7% GST : $481.50

(A course in partnership with TÜV SÜD)

Course Application

Details Registration
January 22, 2020 - January 22, 2020 (9:00 am - 6:00 pm) Closed
March 25, 2020 - March 25, 2020 (9:00 am - 6:00 pm) Closed