Facilitate Effective Communication and Engagement at the Workplace (16 hrs)
Course Code: TGS-2011501272 | SSG Funded
Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.
Intermediate Level
Supervising and leading a team can be challenging for some. Having superb communication skills is vital in your quest to supervise and lead effectively. Hone your communication techniques and learn how to apply appropriate communication styles to different staff levels, in various workplace situations. This course focuses on developing competencies needed in order to maintain successful interactions with colleagues, subordinates, supervisors, partners, and customers / clients.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
- Resolve conflicts through negotiation while taking diversity issues into consideration
- Communicate organisational communication policies and procedures to staff
- Monitor staff’s compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and
techniques
Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions/case studies, and written assessments.
This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.
Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $420.00 | $420.00 | $420.00 | $420.00 |
| Less: SkillsFuture Funding | $210.00 | $294.00 | $294.00 | $210.00 |
| Total Nett Fee | $210.00 | $126.00 | $126.00 | $210.00 |
| Add: GST @ 9% of Course Fee | $37.80 | $37.80 | $37.80 | $37.80 |
| Total Fee Payable to SQC | $247.80 | $163.80 | $163.80 | $247.80 |
Skill Code: FSS-PDV-4002-1.1
Skill Title: Effectiveness Management-4
Funding valid till 29 Oct 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
- Resolve conflicts through negotiation while taking diversity issues into consideration
- Communicate organisational communication policies and procedures to staff
- Monitor staff’s compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and
techniques
Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions/case studies, and written assessments.
This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.
Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $420.00 | $420.00 | $420.00 | $420.00 |
| Less: SkillsFuture Funding | $210.00 | $294.00 | $294.00 | $210.00 |
| Total Nett Fee | $210.00 | $126.00 | $126.00 | $210.00 |
| Add: GST @ 9% of Course Fee | $37.80 | $37.80 | $37.80 | $37.80 |
| Total Fee Payable to SQC | $247.80 | $163.80 | $163.80 | $247.80 |
Skill Code: FSS-PDV-4002-1.1
Skill Title: Effectiveness Management-4
Funding valid till 29 Oct 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
January 25, 2024 - January 26, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
April 22, 2024 - April 23, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
July 25, 2024 - July 26, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
|
October 23, 2024 - October 24, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
