Facilitate Effective Communication and Engagement at the Workplace (16 hrs)

Course Code: CRS-Q-0021536-ES

Supervising and leading a team can be challenging for some. Having superb communication skills is vital in your quest to supervise and lead effectively. Hone your communication techniques and learn how to apply appropriate communication styles to different staff levels, in various workplace situations. This course focuses on developing competencies that workers need in order to maintain successful interactions with colleagues, subordinates, supervisors, partners, and customers / clients.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
  • Resolve conflicts through negotiation while taking diversity issues into consideration
  • Communicate organisational communication policies and procedures to staff
  • Monitor staff’s compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions / case studies, and written assessments.

This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
  • Resolve conflicts through negotiation while taking diversity issues into consideration
Course Contents
  • Communicate organisational communication policies and procedures to staff
  • Monitor staff’s compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions / case studies, and written assessments.

Who Should Attend

This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 24, 2020 - February 25, 2020 (9:00 am - 6:00 pm) Not Available
April 16, 2020 - April 17, 2020 (9:00 am - 6:00 pm) Register Now
July 20, 2020 - July 21, 2020 (9:00 am - 6:00 pm) Register Now
September 28, 2020 - September 29, 2020 (9:00 am - 6:00 pm) Register Now