Evaluate Organisation for Business Excellence (Business Excellence) (16 hrs)

Course Code: CRS-Q-0039657-RET

This course covers knowledge and application skills in managing the organisation’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organisation’s level of business excellence, managing improvements for business excellence as well as sustaining business excellence.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Establish organisation’s objectives and scope of business excellence assessment
  • Conduct business excellence assessment in accordance with organisation objectives and scope
  • Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment
  • Communicate strategy and action plans to stakeholders

Establish organisation’s objectives and scope of business excellence assessment

  • Understand categories, attributes and scoring dimensions of business excellence framework
  • Understand the different types of business excellence standards, certifications and awards, and the corresponding assessment tools and scoring guidelines
  • Consider if assessment is internal or external, single or multiple, new or renewal

Conduct business excellence assessment in accordance with organisation objectives and scope

  • Establish roles and responsibilities of assessment team members
  • Develop assessment plan to guide conduct of assessment
  • Collate findings and feedback including strengths, areas for improvement, scoring and recommendations

Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment

  • Identify areas of improvement in systems and processes
  • Establish monitoring and control procedures
  • Establish resources required

Communicate strategy and action plans to stakeholders

  • Identify stakeholders to engage, including senior management, key process owners, employees, customers and partners
  • Share organisation’s strategy and action plan across multiple platforms such as meetings, newsletters and emails

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

This course is suitable for vice president, customer experience directors, regional directors, and marketing and communications directors.

Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm

Course Fee : $690.00
Nett Fee Incl. 7% GST : $738.30
Nett Fee after Training Grant* : $117.30 (SMEs) | $498.30 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $117.30

Assessment

Participants are required to undertake assessments after the 2-day training. This comprises two parts:

  • Written Assignment: Participants will go back to their organisations to apply the performance statements required in this course. They will document the evidence and submit a report via email to the Assessor within 2 weeks from the end of the training.
  • Oral Questioning: Participants will come back for a 1-hour session with an Assessor to present their written assignment and to answer oral questions based on the underpinning knowledge required in this course.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Establish organisation’s objectives and scope of business excellence assessment
  • Conduct business excellence assessment in accordance with organisation objectives and scope
  • Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment
  • Communicate strategy and action plans to stakeholders
Course Contents

Establish organisation’s objectives and scope of business excellence assessment

  • Understand categories, attributes and scoring dimensions of business excellence framework
  • Understand the different types of business excellence standards, certifications and awards, and the corresponding assessment tools and scoring guidelines
  • Consider if assessment is internal or external, single or multiple, new or renewal

Conduct business excellence assessment in accordance with organisation objectives and scope

  • Establish roles and responsibilities of assessment team members
  • Develop assessment plan to guide conduct of assessment
  • Collate findings and feedback including strengths, areas for improvement, scoring and recommendations

Develop strategy and action plan to implement and address follow-up actions resulting from the business excellence assessment

  • Identify areas of improvement in systems and processes
  • Establish monitoring and control procedures
  • Establish resources required

Communicate strategy and action plans to stakeholders

  • Identify stakeholders to engage, including senior management, key process owners, employees, customers and partners
  • Share organisation’s strategy and action plan across multiple platforms such as meetings, newsletters and emails
Learning Methodology

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

Who Should Attend

This course is suitable for vice president, customer experience directors, regional directors, and marketing and communications directors.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm

Course Fee : $690.00
Nett Fee Incl. 7% GST : $738.30
Nett Fee after Training Grant* : $117.30 (SMEs) | $498.30 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $117.30

Assessment

Participants are required to undertake assessments after the 2-day training. This comprises two parts:

  • Written Assignment: Participants will go back to their organisations to apply the performance statements required in this course. They will document the evidence and submit a report via email to the Assessor within 2 weeks from the end of the training.
  • Oral Questioning: Participants will come back for a 1-hour session with an Assessor to present their written assignment and to answer oral questions based on the underpinning knowledge required in this course.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
October 12, 2020 - October 13, 2020 (9:00 am - 6:00 pm) Register Now