Drive Customer Loyalty for Service Excellence (Service Challenges) (8 hrs)
Course Code: TGS-2019504256 | SSG Funded
*Classroom-based Learning*
In-Company Training
This course covers the knowledge and application skills to enhance customer loyalty. This involves the development of customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans that may have an impact on customer loyalty.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Develop strategies to improve customer loyalty
- Evaluate impact of customer loyalty strategies
- Recommend changes to service operations plan affecting customer loyalty
Develop strategies to improve customer loyalty
- Design and implement a customer loyalty strategy to increase customer satisfaction and retention through development of customer loyalty strategies
Evaluate impact of customer loyalty strategies
- Evaluate the impact of customer loyalty strategies with criteria such as revenue from repeat customers, level of customer satisfaction, customer compliments-complaints ratio, and sign-up rates for customer loyalty programmes
Recommend changes to service operations plan affecting customer loyalty
- Make changes to service operations plans by refining workflow processes and standard operating procedures, introducing measures to cater to high volume customer traffic, and ensuring team’s adherence to procedures for service delivery
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for vice president, customer experience directors, regional directors, and marketing and communications directors.
Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $490.00 | $490.00 | $490.00 | $490.00 |
| Less: SkillsFuture Funding | $245.00 | $343.00 | $343.00 | $245.00 |
| Total Nett Fee | $245.00 | $147.00 | $147.00 | $245.00 |
| Add: GST @ 9% of Course Fee | $44.10 | $44.10 | $44.10 | $44.10 |
| Total Fee Payable to SQC | $289.10 | $191.10 | $191.10 | $289.10 |
Skill Code: RET-CEX-5008-1.1
Skill Title: Service Challenges-5
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Contact us for more information.
- Develop strategies to improve customer loyalty
- Evaluate impact of customer loyalty strategies
- Recommend changes to service operations plan affecting customer loyalty
Develop strategies to improve customer loyalty
- Design and implement a customer loyalty strategy to increase customer satisfaction and retention through development of customer loyalty strategies
Evaluate impact of customer loyalty strategies
- Evaluate the impact of customer loyalty strategies with criteria such as revenue from repeat customers, level of customer satisfaction, customer compliments-complaints ratio, and sign-up rates for customer loyalty programmes
Recommend changes to service operations plan affecting customer loyalty
- Make changes to service operations plans by refining workflow processes and standard operating procedures, introducing measures to cater to high volume customer traffic, and ensuring team’s adherence to procedures for service delivery
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for vice president, customer experience directors, regional directors, and marketing and communications directors.
Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $490.00 | $490.00 | $490.00 | $490.00 |
| Less: SkillsFuture Funding | $245.00 | $343.00 | $343.00 | $245.00 |
| Total Nett Fee | $245.00 | $147.00 | $147.00 | $245.00 |
| Add: GST @ 9% of Course Fee | $44.10 | $44.10 | $44.10 | $44.10 |
| Total Fee Payable to SQC | $289.10 | $191.10 | $191.10 | $289.10 |
Skill Code: RET-CEX-5008-1.1
Skill Title: Service Challenges-5
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Contact us for more information.
