Demonstrate the Service Vision (Service Leadership) (Synchronous e-learning) (8 hrs)

Course Code: CRS-Q-0039656-RET

*Online Course*

This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

May 25, 2020 – May 26, 2020 (2:00 pm – 6:00 pm)

  • The course will be conducted through online LIVE streaming via Zoom.

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $35.70 (SMEs) | $88.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $35.70
Nett Fee after WTS* : $25.20

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

Payment Details

Please arrange for your payment to reach us BEFORE course commencement date. These modes of payment are available:

  • Internet Banking / ATM – please make payment to United Overseas Bank (UOB) account no. 416-300-838-0
  • PayNow – transfer payment to Unique Entity Number (UEN) 199003051G

Kindly provide the following details via WhatsApp to +65 9741 8687 or email to learning@sqcentre.com:
– Name as per NRIC
– Course Title
– Proof of payment clearly showing your account name / account no., date of transfer, and amount transferred

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Course Contents

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision
Learning Methodology

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

May 25, 2020 – May 26, 2020 (2:00 pm – 6:00 pm)

  • The course will be conducted through online LIVE streaming via Zoom.
Who Should Attend

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Course Details

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $35.70 (SMEs) | $88.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $35.70
Nett Fee after WTS* : $25.20

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

Payment Details

Please arrange for your payment to reach us BEFORE course commencement date. These modes of payment are available:

  • Internet Banking / ATM – please make payment to United Overseas Bank (UOB) account no. 416-300-838-0
  • PayNow – transfer payment to Unique Entity Number (UEN) 199003051G

Kindly provide the following details via WhatsApp to +65 9741 8687 or email to learning@sqcentre.com:
– Name as per NRIC
– Course Title
– Proof of payment clearly showing your account name / account no., date of transfer, and amount transferred

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 14, 2020 - February 14, 2020 (9:00 am - 6:00 pm) Closed
May 25, 2020 - May 26, 2020 (2:00 pm - 6:00 pm) Online LIVE stream via Zoom Closed
August 17, 2020 - August 17, 2020 (9:00 am - 6:00 pm) Register Now
November 20, 2020 - November 20, 2020 (9:00 am - 6:00 pm) Register Now