service vision

Demonstrate the Service Vision (Service Leadership) (Synchronous e-learning) (8 hrs)

Course Code: CRS-Q-0039656-RET

*Online Course*

This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $35.70 (SMEs) | $88.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $35.70

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $80.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Course Contents

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

Who Should Attend

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Course Details

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $35.70 (SMEs) | $88.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $35.70

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $80.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
December 9, 2020 - December 9, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
February 26, 2021 - February 26, 2021 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
April 21, 2021 - April 21, 2021 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
July 28, 2021 - July 28, 2021 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
November 24, 2021 - November 24, 2021 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now