Demonstrate the Service Vision (Service Leadership)

Demonstrate the Service Vision (Service Leadership) (8 hrs)

Course Code: TGS‐2019504289 | SSG Funded

Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.

This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $77.70 (SMEs) | $119.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $77.70

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $210.00
Nett Fee Incl. 8% GST : $226.80
Nett Fee after Training Grant* : $79.80 (SMEs) | $121.80 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $79.80

Funding validity period: 27 Jan 2020 – 04 Aug 2023

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Recognise the role one plays in contributing to the organisation’s vision, mission, and values
  • Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
  • Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Course Contents

Recognise the role one plays in contributing to the organisation’s vision, mission and values

  • Explain the significance of the organisation’s service vision and commitment to service excellence
  • Identify one’s role in the service value chain and how it impacts others

Demonstrate service delivery in accordance with the organisation’s vision, mission and values

  • Demonstrate behaviours in support of the organisation’s service vision
  • State the standards to which one is required to play the role in realising the service vision

Monitor own performance to ensure consistency with the organisation’s vision, mission and values

  • Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
  • Reflect and make plans for continuous improvement in support of service vision
Learning Methodology

Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.

Who Should Attend

This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.

Course Details

Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70
Nett Fee after Training Grant* : $77.70 (SMEs) | $119.70 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $77.70

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $210.00
Nett Fee Incl. 8% GST : $226.80
Nett Fee after Training Grant* : $79.80 (SMEs) | $121.80 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $79.80

Funding validity period: 27 Jan 2020 – 04 Aug 2023

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
November 29, 2022 - November 29, 2022 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
December 19, 2022 - December 19, 2022 (9:00 am - 6:00 pm)
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January 11, 2023 - January 11, 2023 (9:00 am - 6:00 pm)
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February 10, 2023 - February 10, 2023 (9:00 am - 6:00 pm)
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March 17, 2023 - March 17, 2023 (9:00 am - 6:00 pm)
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April 12, 2023 - April 12, 2023 (9:00 am - 6:00 pm)
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May 15, 2023 - May 15, 2023 (9:00 am - 6:00 pm)
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June 14, 2023 - June 14, 2023 (9:00 am - 6:00 pm)
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July 14, 2023 - July 14, 2023 (9:00 am - 6:00 pm)
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August 18, 2023 - August 18, 2023 (9:00 am - 6:00 pm)
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September 13, 2023 - September 13, 2023 (9:00 am - 6:00 pm)
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October 13, 2023 - October 13, 2023 (9:00 am - 6:00 pm)
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November 9, 2023 - November 9, 2023 (9:00 am - 6:00 pm)
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December 8, 2023 - December 8, 2023 (9:00 am - 6:00 pm)
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