Connect Better Everyday to Motivate, Influence and Pursue Excellence (16 hrs)

• Leverage diversity with the practice of intentional inclusivity
• Work better in a team
• Lead self and others

Part 1 : Asynchronous E-Learning

Acquire fundamental communication concepts 

• Understand the examples set in the context of telephone conversations with external customers
• Apply these fundamental concepts during the facilitator-led session to expand and deepen practice for other modes of communication, e.g. face-to-face interactions, virtual communication with co-workers (aka internal customers)

Part 2 : Classroom-based Learning or Online Learning

Heighten awareness to level up personal competence

• Understand diversity
• Understand the need for intentional inclusivity
• Deepen self-awareness
• Manage self with greater confidence
• Practise personal competence

Sharpen communications to work better together

• Communicate better

Engage others successfully with a generative orientation

• Be present
• Reframe views, thoughts and actions
• Be mindful of what’s known versus what’s assumed
• Connect with positive-reinforcing actions
• Be inspired to deepen engagement
• Practise EQ abilities to demonstrate workplace competencies

Lead and commit with organisational interventions to achieve results

• Commit and lead purposefully to create desired organisational outcomes
• Advance forward with personal action and development plan

Participants will undergo 16 hours of classroom-based learning or online learning after completing the asynchronous e-learning units. This course differentiates from other diversity programmes that typically place greater emphasis on interventions (i.e. diversity management practices) and neglect the importance of personal efforts. It creates an impactful change for participants by:

• Focusing on competencies building and application at the individual level, to practice inclusivity intentionally to leverage diversity, be it when working in a diverse team or leading one (this amounts to 86% of programme); whereas coverage of organisational interventions amounts to 14%
• Delving into 13 practices which span from self-awareness, self-management, social awareness, and relationship management
• Incorporating 5 tools for developing leaders (be it at lead self or lead team level)

Part 1 : Asynchronous E-Learning

• Self-directed with 24×7 access anytime, anywhere
• 4 standalone E-Learning units with learning outcomes and assessments
• The units must be completed prior to the delivery of the classroom-based learning or online learning
• Completion of the units need not be in any particular order
• Job aids are provided in the E-Learning
  – Learning points are included in PDF cheatsheets which are available for download / printing. This enables participants to refer to and use them as job aids. A total of 15 job aids (in PDF format) for the 4 e-learning units, namely 1 for Unit 1, 3 for Unit 2, 2 for Unit 3 and 9 for Unit 4.

Part 2 : Classroom-based Learning or Online Learning

• Engaging learning is facilitated through a variety of proven adult learning techniques using individual reflection, interactive group activities, videos, stories, and skills practice exercises.

This course is suitable for anyone who wants to lead self and teams to work collaboratively together and achieve results. It is also useful for anyone who wishes to connect and engage others meaningfully.

Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm

With effect from 1 Jan 2024

Contact us for more information.