Communicate and Relate Effectively at the Workplace (Synchronous e-learning) (16 hrs)

Course Code: CRS-Q-0021249-ES

*Online Course*

Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration
  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration
Course Contents
  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
January 16, 2020 - January 17, 2020 (9:00 am - 6:00 pm) Closed
February 10, 2020 - February 11, 2020 (9:00 am - 6:00 pm) Closed
March 16, 2020 - March 17, 2020 (9:00 am - 6:00 pm) Closed
May 11, 2020 - May 15, 2020 (2:00 pm - 6:00 pm) Online LIVE stream via Zoom
[Dates : May 11, 12, 14 & 15]
Closed
June 22, 2020 - June 26, 2020 (2:00 pm - 6:00 pm) Online LIVE stream via Zoom
[Dates : Jun 22, 23, 25 & 26]
Closed
July 6, 2020 - July 7, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Closed
August 24, 2020 - August 25, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
October 26, 2020 - October 27, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
December 10, 2020 - December 11, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now