Apply Emotional Competence to Manage Self at the Workplace (16 hrs)

Course Code: CRS-Q-0022039-ES

One of the key factors in understanding oneself better is through the application of emotional intelligence. This course aims to equip individuals with the tools and skills required in learning how to recognise, identify and manage own and others’ emotions at the workplace so as to arrive at an effective working relationship.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Understand and apply self-awareness techniques to manage self at the workplace
  • Adopt Emotional Intelligence principles such as self-confidence, flexibility, conscientiousness for self-management
  • Recognise one’s own emotional states, its causes and its impact on performance and interpersonal relationships at the workplace
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  • Identify personal strengths and weaknesses, and make improvements needed to develop Emotional Intelligence
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs
  • Present self with confidence and show flexibility in responding to changes in the workplace
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals who want to learn how to better manage self through applying emotional intelligence in the work context.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Understand and apply self-awareness techniques to manage self at the workplace
  • Adopt Emotional Intelligence principles such as self-confidence, flexibility, conscientiousness for self-management
Course Contents
  • Recognise one’s own emotional states, its causes and its impact on performance and interpersonal relationships at the workplace
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  • Identify personal strengths and weaknesses, and make improvements needed to develop Emotional Intelligence
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs
  • Present self with confidence and show flexibility in responding to changes in the workplace
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self
Learning Methodology

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals who want to learn how to better manage self through applying emotional intelligence in the work context.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 17, 2020 - February 18, 2020 (9:00 am - 6:00 pm) Not Available
April 27, 2020 - April 28, 2020 (9:00 am - 6:00 pm) Register Now
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December 17, 2020 - December 18, 2020 (9:00 am - 6:00 pm) Register Now