Apply Emotional Competence to Manage Self and Others in a Business Context (Synchronous e-learning) (16 hrs)

Course Code: TGS‐2012500427

*Online Course*

In-Company Training

One of the traits of an effective leader is the ability to manage the emotional responses of those they lead and interact with. This course aims to equip individuals holding managerial positions with key techniques of understanding others’ and their emotions. It also covers methods which leaders deploy to effectively manage their staff and better demonstrate empathy in a business context.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Apply Emotional Intelligence principles to assess and manage self and others
  • Acquire an awareness of the environment
  • Express empathy and guide others while dealing with them
  • Uphold integrity and build bonds with others in a business context
  • Assess one’s own level of Emotional Intelligence in his dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives
  • Examine own strengths and weaknesses towards developing one’s Emotional Intelligence to work effectively with others in a business context with a view to achieving organisational goals and objectives
  • Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them
  • Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs
  • Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome
  • Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals
  • Build bonds by nurturing instrumental relationships with others in a business context

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for staff in managerial roles who wish to effectively manage one’s own Emotional Intelligence in dealing with self and others in a business context.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.

Key Benefits
  • Apply Emotional Intelligence principles to assess and manage self and others
  • Acquire an awareness of the environment
  • Express empathy and guide others while dealing with them
  • Uphold integrity and build bonds with others in a business context
Course Contents
  • Assess one’s own level of Emotional Intelligence in his dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives
  • Examine own strengths and weaknesses towards developing one’s Emotional Intelligence to work effectively with others in a business context with a view to achieving organisational goals and objectives
  • Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them
  • Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs
  • Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome
  • Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals
  • Build bonds by nurturing instrumental relationships with others in a business context
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for staff in managerial roles who wish to effectively manage one’s own Emotional Intelligence in dealing with self and others in a business context.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.