Certificate in Service Excellence WSQ – Service Professional (Level 1)

The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

The training programme can be customised to suit organisational needs.

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.

Certificate in Service Excellence WSQ – Service Professional (Level 1)
service challenges
9:00 am - 6:00 pm
July 8, 2021 - July 9, 2021

Respond to Service Challenges (Service Challenges) (Chinese) (Synchronous e-learning) 应对服务挑战 (网络课程) (16小时)

TGS-2021004275
*在线学习* 本单元涵盖了服务人员使用适当的言语和非言语交流技巧来应对挑战性服务状况所需的技能和知识。它涉及到识别可能导致服务挑战的触发因素,使用服务修复程序来应对挑战以及向上司汇报未能解决的服务挑战。 课程评估将根据学员在课程当中学习到的能力进行,满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
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Certificate in Service Excellence WSQ – Service Professional (Level 1)
service challenges
9:00 am - 6:00 pm
July 8, 2021 - July 9, 2021

Respond to Service Challenges (Service Challenges) (Chinese) 应对服务挑战 (16小时)

TGS‐2020506099
本单元涵盖了服务人员使用适当的言语和非言语交流技巧来应对挑战性服务状况所需的技能和知识。它涉及到识别可能导致服务挑战的触发因素,使用服务修复程序来应对挑战以及向上司汇报未能解决的服务挑战。 课程评估将根据学员在课程当中学习到的能力进行,满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
Read More

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