fbpx

Advanced Certificate in Service Excellence - Service Coach (Level 3)

The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.

The training programme can be customised to suit organisational needs.

15 Credit Values

Participants are required to accumulate a total of 15 credit values to achieve the Advanced Certificate in Service Excellence. By completing the 6 different courses below, they are entitled to 12 credit values. The additional 3 credit values can be obtained from either core or elective courses under the Skills Framework (SFw) for Retail framework (Level 1, 3, 4) or other WSQ frameworks (Level 2, 3, 4).

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.

Advanced Certificate in Service Excellence - Service Coach (Level 3)
Coach for Service Performance (Service Coaching)
9:00 am - 6:00 pm
September 8, 2022 - September 9, 2022

Coach for Service Performance (Service Coaching) (Chinese) 服务绩效指导 (16小时)

TGS-2020506103 | SSG Funded
重要通知 : 课堂教学将暂时改为网上授课。 本课程涵盖指导个人服务绩效的技能和知识。它包括确定个人的指导需求,准备和提供指导计划。它还包括使用指导技术来缩小服务差距,监测个人的进展,以提高服务绩效。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
Read More
Advanced Certificate in Service Excellence - Service Coach (Level 3)
relationships
9:00 am - 6:00 pm
September 15, 2022 - September 16, 2022

Establish Relationships for Customer Confidence (Service Excellence) (Chinese) 建立提高客户信心的关系 (16小时)

TGS-2020506100 | SSG Funded
重要通知 : 课堂教学将暂时改为网上授课。 本课程包括建立客户对组织的信心的知识和应用技能,并发展客户关系,建立客户忠诚度。它还涉及处理服务机会和上报服务挑战的诀窍。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
Read More
Advanced Certificate in Service Excellence - Service Coach (Level 3)
Role Model the Service Vision (Service Leadership)
9:00 am - 6:00 pm
September 22, 2022 - September 23, 2022

Role Model the Service Vision (Service Leadership) (16 hrs)

TGS‐2019504197 | SSG Funded
Note: Classroom-based training will be conducted through virtual classroom until further notice. Terms and conditions...
Read More

Subsribe to our Newsletter

Subscribe