In the ever-changing global business environment, the success of the organisation depends on its ability to outperform others. It is important for organisations to be adaptable and leverage the latest processes to stay competitive.
To live up to customers’ expectations, organisations need to improve their service management so that they can better drive productivity, respond to rapid changes, solve customers’ needs and make prompt decisions across all IT services – including hardware, software, communications and support.
Therefore, the globally recognised IT service management standard – ISO/IEC 20000, Information Technology Service Management System (ITSMS) will ensure that the IT services that your company deliver will be of satisfactory quality. ISO/IEC 20000 outlines the requirements for setting up the management system and best practices for managing a company’s IT service and system, making it more cost effective, reliable, consistent and efficient.
The training courses on the recently published ISO/IEC 20000-1:2018 intends to provide in-depth understanding of the key changes and requirements of the new standard for ease of implementation and seamless transition.
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