March 4, 2021 - March 5, 2021
The WSQ Diploma in Service Leadership aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job redesign, customer analytics, as well as fostering service innovation in their team.
The training programme can be customised to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.
March 4, 2021 - March 5, 2021
March 11, 2021 - March 12, 2021
Develop New Products / Services (Service Innovation) (Synchronous e-learning) (16 hrs)
March 18, 2021 - March 19, 2021
Develop Service Operations (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
March 25, 2021 - March 26, 2021
Develop Service Recovery Framework (Service Challenges) (Synchronous e-learning) (16 hrs)
April 8, 2021 - April 9, 2021
Foster Service Innovation (Service Innovation Culture) (Synchronous e-learning) (16 hrs)
April 15, 2021 - April 16, 2021
Lead with Service Vision (Service Leadership) (Synchronous e-learning) (16 hrs)
April 22, 2021 - April 23, 2021
Manage Partnerships for Service Excellence (Service Partnerships) (Synchronous e-learning) (16 hrs)
April 29, 2021 - April 30, 2021