Certificate in Service Excellence WSQ – Service Professional (Level 1)

The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

The training programme can be customised to suit organisational needs.

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.

Certificate in Service Excellence WSQ – Service Professional (Level 1)
service vision

Demonstrate the Service Vision (Service Leadership) (Chinese) 展示服务愿景 (8小时)

TGS-2020506090
In-Company Training 该单元涵盖知识和应用技能,以展示组织的服务愿景,并认识到人在为服务愿景做出贡献方面的作用。 课程评估将根据学员在课程当中学习到的能力进行,满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
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Certificate in Service Excellence WSQ – Service Professional (Level 1)
go the extra mile
9:00 am - 6:00 pm
June 3, 2021 - June 4, 2021

Provide Go-the-Extra-Mile Service (Chinese) 提供卓越服务 (16小时)

TGS-2020506092
学习如何为您的客户提供卓越服务,了解拥有正确服务心态的重要性,并了解提供卓越服务如何为您和组织带来好处。通过确定客户需求,应用高效的沟通技巧以及确定对客户有特殊影响的服务行为增强为客户服务的信心。提供卓越服务课程是以能力为考核的课程。 课程评估将根据学员在课程当中学习到的能力进行,并且学员们将被新加坡技能培训局(SSG)授予一份成就声明(SOA)。
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