August 12, 2022 - August 12, 2022
The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.
The training programme can be customised to suit organisational needs.
12 Credit Values
Participants are required to accumulate a total of 12 credit values to achieve the Certificate in Service Excellence. By completing the 6 different courses below, they are entitled to 11 credit values. The additional 1 credit value can be obtained from either core or elective courses under the Skills Framework (SFw) for Retail framework (Level 1, 3) or other WSQ frameworks (Level 1, 2).
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.
August 12, 2022 - August 12, 2022
August 17, 2022 - August 17, 2022
Demonstrate the Service Vision (Service Leadership) (Chinese) 展示服务愿景 (8小时)
August 17, 2022 - August 17, 2022
Demonstrate the Service Vision (Service Leadership) (Synchronous e-learning) (8 hrs)
July 25, 2022 - July 26, 2022
Engage in Service Innovation Initiatives (Service Innovation) (16 hrs)
October 10, 2022 - October 11, 2022
Implement Operations for Service Excellence (Service Planning and Implementation) (Chinese) 贯彻卓越服务的运作 (16小时)
August 18, 2022 - August 19, 2022
Implement Operations for Service Excellence (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
August 23, 2022 - August 24, 2022
Provide Go-the-Extra-Mile Service (Chinese) (Synchronous e-learning) 提供卓越服务 (网络课程) (16小时)
August 23, 2022 - August 24, 2022
Provide Go-the-Extra-Mile Service (Chinese) 提供卓越服务 (16小时)
July 27, 2022 - July 28, 2022