Certificate in Service Excellence – Service Professional (Level 1)

The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

The training programme can be customised to suit organisational needs.

12 Credit Values

Participants are required to accumulate a total of 12 credit values to achieve the Certificate in Service Excellence. By completing the 6 different courses below, they are entitled to 11 credit values. The additional 1 credit value can be obtained from either core or elective courses under the Skills Framework (SFw) for Retail framework (Level 1, 3) or other WSQ frameworks (Level 1, 2).

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.