June 1, 2021 - June 2, 2021
The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
The training programme can be customised to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.
June 1, 2021 - June 2, 2021
February 1, 2021 - February 2, 2021
Establish Relationships for Customer Confidence (Service Excellence) (Synchronous e-learning) (16 hrs)
March 1, 2021 - March 2, 2021
Manage a Diverse Service Environment (People and Relationship Management) (16 hrs)
January 25, 2021 - January 26, 2021
Manage Operations for Service Excellence (Service Planning and Implementation) (16 hrs)
March 29, 2021 - March 30, 2021
Manage Service Performance (Service Information and Results) (16 hrs)
June 10, 2021 - June 11, 2021