Introduction
Develop a preferred service workforce and improve your organisation’s customer service standards through our WSQ programmes for the Retail Industry.

WSQ is a national learning framework fully supported by WDA (Workforce Development Agency). The framework reflects the occupational skills needs of the retail industry and provides a qualification framework to recognize skills training, develop the standards and quality assurance of the training for the retail sector.

Interact with Customers

• Sales and Customer Service
• Certificate in Retail Operation

For operations level employees who require basic knowledge and skills to enhance their work performance on the frontline.

• Develop the ability to communicate effectively with customers
• Project a positive and professional image
• Satisfy customer purchase requirements
• Process sales
• Respond to customer complaints
• Handle customer exchanges, returns and refunds
• Identify customers with special needs
• Provide after-sales Service