SQ Centre WSQ Programmes - PROVIDE G.E.M.S SERVICE

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PROVIDE G.E.M.S SERVICE

Learn how to provide "Extra Mile" service to your customers with "Provide G.E.M.S Service" today! Discover the importance of having the right service mindset and find out how extra mile service benefits you and your organisation. Gain confidence in serving your customers through identifying your customer needs, applying effective communication techniques and identifying service behaviours that make an exceptional difference to your customer.Provide GEMS Service is a competency-based programme. Assessment wil be done on competencies learnt during the programme and participants will be certified with a Statement of Attainment by Workforce Development Agency (WDA).


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COURSE OUTLINE

1) 04,05 OCT
2) 01,02 NOV
3) 06,07 DEC

(All registrations must be received 3 weeks before commencement date)

COURSE OBJECTIVES

By the end of the programme, participants will be able to:

Maintain a positive, customer-focused mindset for going the extra mile
Project a confident, poised and well-groomed appearance
Create positive customer experiences using appropriate verbal and non-verbal language
Handle customer complaints and objections in a calm and professional manner
Identify options and take actions to go the extra mile for routine customer interactions
Identify options and take actions to go the extra mile for difficult/non-routine customer interactions

WHO WILL BENEFIT

This programme is specially designed for:

All service staff from various service industry sectors
All backroom staff with functional responsibilities working with internal customers to provide service excellence

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Terms & Conditions:
SQ Centre reserves the right to cancel any of the above course schedules due to unforseen circumstances and will make every effort to inform
participants of any changes in advance.
+ 2-day,3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively.
* Subsidised prices quoted are NETT and for ONE training programme. Subsidised course fees available to Singaporeans and PRs only.
Foreigners(Non-Singaporeans / Non-PRs) pay full course fees. Read more...

Service Quality (SQ) Centre Pte Ltd