1) 06,07,08,13,14 SEP
2) 22,23,24,29,30 NOV
3) 06,07,08,13,14 DEC
All registrations must be received 3 weeks before commencement date)
Manage Service Operations programme addresses the fundamental requirements of an organisational management role in order to achieve service excellence.
This module trains participants to develop sound plans to meet internal and external customer requirements by ensuring the effective delivery of quality service, monitoring and reviewing of customer service delivery.
Upon completion of this unit, you will have the knowledge and skills to Manage Service Operations. This includes:
Plan to meet internal and external customer requirements.
Ensure the delivery of quality service.
Monitor and review customer service.
ASSUMED KNOWLEDGE AND SKILLS
Before starting this module, we assume that the learners already:
Have skills and knowledge relating to the supervision of staff providing customer service in a customer service focussed organisation.
Have working knowledge of business systems and technology in a customer service oriented organisation.
Understand the organisation's current business direction.
Know how to access and implement the organisation's key policies and procedures.
Know the organisation's current product and service range.
Are familiar with the organisation's service processes
WHO WILL BENEFIT
This programme is specially designed for:
Managerial staff from various service industry sectors
Terms & Conditions:
SQ Centre reserves the right to cancel any of the above course schedules due to unforseen circumstances and will make every effort to inform
participants of any changes in advance. + 2-day,3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively. * Subsidised prices quoted are NETT and for ONE training programme. Subsidised course fees available to Singaporeans and PRs only.
Foreigners(Non-Singaporeans / Non-PRs) pay full course fees. Read more...
