Discover the spirit of Service Leadership, let SQ Centre take you through the attributes and learn how to optimise the potential of your service team leaders today!
Never underestimate the power of small teams and the impact of service oriented teams have on an organisation. This module trains participants to lead a small service team to meet with expected service outcomes. Through SQ Centre's emphasis on customisation and learning methodology, participants would be trained to improve their ability in leading an effective team which is service focus, cohesive and able to collaborate with organisational line management.
Lead a Service Team is a competency-based programme. Assessment will be done on competencies learnt during the programme and participants will be certified with a Statement Of Attainment by Workforce Development Agency (WDA).
COURSE OBJECTIVES
At the end of the programme, participants will be able to:
Plan to achieve team service outcomes
Develop team cohesion
Participate in and facilitate a service team
Coordinate with management on service issues
WHO WILL BENEFIT
Personnel in supervisory positions, customer service staff, service team leaders, from various service industry sectors.
1) 27,28,29 SEP
2) 25,26,27 OCT
3) 22,23,24 NOV
4) 15,16,17 DEC
(All registrations must be received 3 weeks before commencement date)
Terms & Conditions:
SQ Centre reserves the right to cancel any of the above course schedules due to unforseen circumstances and will make every effort to inform
participants of any changes in advance. + 2-day,3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively. * Subsidised prices quoted are NETT and for ONE training programme. Subsidised course fees available to Singaporeans and PRs only.
Foreigners(Non-Singaporeans / Non-PRs) pay full course fees. Read more...
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