Set up & Implement Systems & Strategies that Support Service Innovation imbues learners with the fundamental knowledge and skills needed in a management role to achieve service excellence within the organisation.

Participants learn to integrate innovation practices into the organisation by implementing management practices and procedures that promote innovation and learning opportunities.

On completion of this unit, you will have the knowledge and application skills to:

• Enable and support the application of innovative practices in the organisation
• Promote collaborative relationships between staff members and create active learning opportunities for managers and staff
  

Before starting this module, we assume that the learners already:

• Have skills and knowledge relating to the supervision of customer service staff in the organisation
• Have working knowledge of business systems and technology in a customer service oriented organisation
• Understand the organisation's current business direction
• Know how to access and implement the organisation's key policies and procedures
• Are familiar with the organisation's current product and service range
  

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

• Mini lectures to succinctly explain the concepts and theories supporting this module
• Interactive group participation and discussions on knowledge and procedural process
• Group and individual exercises for practical activities including role-plays
• Mutual sharing and feedback on performance
• Written Assessment
  

This programme is specially designed for Managerial staff from various service industry sectors (but not limited to) such as:

• Food and Beverage
• Personal Transport Services
• Retail
• Tourism, Hotel and Accommodation Service