This module trains participants to develop plans for various HR operating procedures and reward strategies to empower customer-focused staff, in recognition of excellent service efforts.

On completion of this unit, you will have the knowledge and application skills in human resources planning to select, develop, motivate and empower customer focused staff; and develop reward strategies to recognise service excellence.

Before starting this module, we assume that the learners already:

• Know and understand the organisation's values, mission and strategic objectives
• Understand the organisation's current business direction
• Have a consolidated understanding of the organisation's product and service offering
• Have broad experience interacting with customers

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

This programme is specially designed for Managerial staff from various service industry sectors (but not limited to) such as:

• Food and Beverage
• Personal Transport Services
• Retail
• Tourism, Hotel and Accommodation Services

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