Introduction
Know your employees service attitudes through STAR Service Traits and Attitudinal Response Profiling. STAR Profiling is an innovative programme specially developed by Service Quality (SQ) Centre Pte Ltd. It helps to profile an individual’s service attitude.

Through rigorous interviews, research and anlysis, the following eight service attitudes have been identified as forming the core of service excellence.

Course Objectives
Enhance staff development and staff training

• Increase human resource effectiveness
• Increase recruitment effectiveness

Target Audience
This course is designed for all levels of staff engaging in external and internal customer relations.