Introduction
The hallmarks of an excellent company include having excellent products, excellent delivery systems and excellent people. The Service Quality Training Programme (SQTP) provides the foundation for the development of these excellent people and helps to build a culture of service excellence.

Target Audience
Organisations that believe being customer-driven is the key to business success.

• Outfly Rising Expectations (ORE) for Senior Managers
• Managing Service Quality (MSQ) for Middle Managers
• Exemplifying Service Quality (ESQ) for Supervisors and Executives
• Delivering Service Quality (DSQ) for Frontliners