Gain an understanding of the four strategies in the Model for Influencing. Your supervisors, executives and managers will learn to apply the appropriate influencing strategies, depending on their goals, outcomes, personality types of the customers and the situational context. They will learn and practise two of the four key influencing strategies and apply combinations of strategies for maximum results.

Your staff will acquire skills in

• Recognising different personality types and identifying appropriate strategies to influencing each type
• Identifying the factors to determine the most effective strategy to use
• Capturing the emotions and "hot buttons" of their colleagues, staff and managers.
• Using techniques that will encourage involvement so that their colleagues and staff will have a sense of ownership and commitment
• Applying the ktools to inspire and generate a high level of excitement and energy with individuals or group
• Turning features into benefits that will impact and convince the other party
• Overcoming objectives to win commitment and conviction from the management, staff, colleagues and customers
• Identifying behavioural traits of assertiveness and understanding the significance of the use of assertiveness in various situations
• Communication assertively to emphasise their stand calmly and to reach a win-win outcome
• Flexing different influencing strategies appropriately depending on the goal, personality type and situational context