Home>Online Registration PUBLIC RUN PROGRAMMES REGISTRATION WSQ Spur Service Excellence Programmes SQ Centre Core Training Programmes Operational Level Register now! 1) Handling Difficult Customers and Situations 2) The Sales in Winning Customers 3) Passion for Service 4) Spinovator™ Magic Kit (Magic + Toolkit) 5) Service Blueprinting 6) Writing Back! with Ron Kaufman 7) Creating a Positive Professional Image Register now! View available dates Download terms & conditions About Skills Programme for Upgrading & Resilience (SPUR) 1) Provide GEMS Service 2) Deliver Service Excellence 3) Offer Customised and Personalised Service (Customised - Culture, Customs & Etiquette) 1) Certified Service Professional Register now! Supervisory Level 1) Lead a Service Team 2) Build Relationships with Customer 3) Coach Service Teams and Individuals 4) Implement Continual Improvement in Service Delivery Register now! Managerial Level 1) Lead A Customer Focussed Organisation 2) Manage Service Operations 3) Interpret and Analyse Customer Intelligence 4) Manage Performance Management Processes 5) Develop and Customise Service Offering 6) Manage High Volume Customer Contact and Communication 7) Manage Human Resources to Achieve Service Excellence 8) Set Up & Implement Systems & Strategies that Support Service Innovation Register now! Register now! 9) Assess Organisation for Business Excellence Corporate Profile | SQ Consulting | Training | Innovation | Career Opportunities | News | Contact Us Service Quality (SQ) Centre Pte Ltd 10 Eunos Road 8,#07-05 Singapore Post Centre, Singapore 408600 Tel: (65) 6376 0777 Fax: (65) 6274 6091 Copyright © 2008 Service Quality (SQ) Centre Pte Ltd. All Rights Reserved. Terms of Use | Contact Us
1) Handling Difficult Customers and Situations 2) The Sales in Winning Customers 3) Passion for Service 4) Spinovator™ Magic Kit (Magic + Toolkit) 5) Service Blueprinting 6) Writing Back! with Ron Kaufman 7) Creating a Positive Professional Image
View available dates
1) Certified Service Professional
1) Lead A Customer Focussed Organisation 2) Manage Service Operations 3) Interpret and Analyse Customer Intelligence 4) Manage Performance Management Processes 5) Develop and Customise Service Offering 6) Manage High Volume Customer Contact and Communication 7) Manage Human Resources to Achieve Service Excellence 8) Set Up & Implement Systems & Strategies that Support Service Innovation