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Company/Course Information
Course Title
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------------------------------------------ WSQ Programmes ------------------------------------------
Provide G.E.M.S Service (Operational)
Deliver Service Excellence (Operational)
Offer Customised and Personalised Service (Customised - Culture, Customs & Etiquette) (Operational)
Build Relationships with Customers (Supervisory)
Coach Service Teams and Individuals (Supervisory)
Lead A Service Team (Supervisory)
Lead A Customer Focused Organisation (Managerial)
Manage Service Operations (Managerial)
Interpret & Analyse Customer Intelligence (Managerial)
Manage Performance Management Processes (Managerial)
Assess Organisation for Business Excellence (Managerial)
Develop and Customise Service Offering (Managerial)
Manage High Volume Customer Contact and Communication (Managerial)
Manage Human Resources to Achieve Service Excellence (Managerial)
Set Up & Implement Systems & Strategies that Support Service Innovation (Managerial)
Implement Continual Improvement in Service Delivery (Managerial)
------------------------------------- SERVICE QUALITY TRAINING -----------------------------------
Handling Difficult Customers
The Sales in Winning Customers
Passion for Service
Spinovator Magic Kit (Magic+Toolkit)
Service Blueprinting
Writing Back! by Ron Kaufman
Creating a Positive Professional Image
Course Date
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Type
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Employer sponsored
Company
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Company Address
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Post code
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Nature of Industry
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[Select One]
Aesthetic Medicine
Agriculture & Mining
Aircraft & Aerospace
Airline
Arts & Entertainment
Beauty & Wellness
Biotechnology
Building & Construction
Business & Professional Services
Clubs & Associations
Community Services
Consumer Durables
Consumer Electronics
Distribution & Logistics
Education & Training
Engineering
Financial Services
Fast Moving Consumer Goods
Food & Beverages
Gaming
Government
Government - Schools
Hospitality & Hotels
HR - Consulting & Outsourcing
HR - Executive Relocation
HR - Recruitment
Industrial Equipment
Insurance Services
IT
Luxury Goods
Medical & Healthcare
Motor Vehicles
Manufacturing
Others
Personal Services
Petrol, Oil & Chemicals
Pharmaceuticals
Property Management
Retail
Shipping
Shoes & Apparel
Telecommunications
Transport
Travel & Tourism
Utilities
Wholesale/Distribution
Course Coordinator Details
Salutation
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Coordinator Name
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(as in NRIC)
Job Title
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Email
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Contact No
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Fax
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How did you come to know about SQ Centre?
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Roadshow / Exhibition
CDC Newsletter
WDA Event / roadshow
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Service Quality (SQ) Centre Pte Ltd
10 Eunos Road 8,#07-05 Singapore Post Centre, Singapore 408600 Tel: (65) 6376 0777 Fax: (65) 6274 6091
Copyright © 2008 Service Quality (SQ) Centre Pte Ltd. All Rights Reserved.
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