We understand that businesses may not always find it viable to release a large number of employees for training at the same time. Our Public Run programmes are designed with these considerations in mind and cater to individual walk-ins or smaller group numbers from 2 to 12. Classes start when we receive a minimum number of interested participants, usually 15 – 20 people.

Available training programmes include: WORKFORCE SKILLS QUALIFICATIONS (WSQ): Operational Level Certified Service Professional (CSP) Deliver Service Excellence Offer Customised and Personalised Service (Customised - Culture, Customs & Etiquette) Provide G.E.M.S Service Supervisory Level Build Relationships with Customers Coach Service Teams and Individuals Implement Continual Improvements in Service Delivery Lead A Service Team Managerial Level Assess Organisation for Business Excellence Develop and Customise Service Offering Interpret and Analyse Customer Intelligence Lead A Customer Focused Organisation Manage Service Operations Manage Performance Management Processes Manage High Volume Customer Contact and Communication Manage Human Resources to Achieve Service Excellence Set Up & Implement Systems & Strategies that Support Service Innovation   Click on the programme name to view more info
Funding Schemes (for WSQ Programmes) View Public Run Programmes Calendar Online Registration Download terms & conditions
Classes require a minimum number of participants to commence and SQ Centre reserves the right to postpone or cancel classes due to insufficient numbers or unforeseen circumstances and will make every effort to inform participants of any changes in advance.