CONNECT WITH US

Transition of Service Excellence Competency Framework (SVCF) to Skills Framework for Retail (SFw for Retail)

Certificate in Service Excellence WSQ – Service Professional (Level 1)
SVCF [cease on 26 Jan 2020] SFw for Retail [with effect from 27 Jan 2020]
Course Titles SSG Course Codes Funding Validity Period New Course Titles New SSG Course Codes New Funding Validity Period
Demonstrate the Service Vision CRS-Q-0025470-SVCF 01 Jan 2019 – 26 Jan 2020 Demonstrate the Service Vision (Service Leadership) CRS-Q-0039656-RET 27 Jan 2020 – 04 Aug 2021
Engage in Service Innovation Initiatives CRS-Q-0025126-SVCF 01 Jan 2019 – 26 Jan 2020 Engage in Service Innovation Initiatives (Service Innovation) CRS-Q-0039443-RET 27 Jan 2020 – 25 Jul 2021
Implement Operations for Service Excellence CRS-Q-0025442-SVCF 01 Jan 2019 – 26 Jan 2020 Implement Operations for Service Excellence (Service Planning and Implementation) CRS-Q-0039673-RET 27 Jan 2020 – 05 Aug 2021
Provide Go-the-Extra-Mile Service CRS-Q-0024959-SVCF 01 Jan 2019 – 26 Jan 2020 Provide Go-the-Extra-Mile Service (Service Excellence) To be advised To be advised
Respond to Service Challenges CRS-Q-0024909-SVCF 01 Jan 2019 – 26 Jan 2020 Respond to Service Challenges (Service Challenges) CRS-Q-0039442-RET 27 Jan 2020 – 25 Jul 2021
Work in a Diverse Service Environment CRS-Q-0025730-SVCF 01 Jan 2019 – 26 Jan 2020 Work in a Diverse Service Environment (People and Relationship Management) CRS-Q-0039816-RET 27 Jan 2020 – 22 Aug 2021
Contribute to Customer Service Over Various Platforms CRS-Q-0026303-SVCF 01 Jan 2019 – 26 Jan 2020 Contribute to Customer Service Over Various Platforms (Customer Experience Management) CRS-Q-0039444-RET 27 Jan 2020 – 25 Jul 2021
Certified Service Professional  CRS-Q-0027277-SVCF 01 Jan 2019 – 26 Jan 2020 Certified Service Professional Course Cessation Course Cessation
Project a Positive and Professional Image  CRS-Q-0025122-SVCF 01 Jan 2019 – 26 Jan 2020 Project a Positive and Professional Image Course Cessation Course Cessation

 

Table 2: Transition of framework from SVCF to SFw for Retail (Advanced Certificate in Service Excellence WSQ)

Advanced Certificate in Service Excellence WSQ – Service Coach (Level 3)
SVCF [cease on 26 Jan 2020] SFw for Retail [with effect from 27 Jan 2020]
Course Titles SSG Course Codes Funding Validity Period New Course Titles New SSG Course Codes New Funding Validity Period
Coach for Service Performance CRS-Q-0025253-SVCF 01 Jan 2019 – 26 Jan 2020 Coach for Service Performance (Service Coaching) CRS-Q-0039846-RET 27 Jan 2020 – 25 Aug 2021
Establish Relationships for Customer Confidence CRS-Q-0024908-SVCF 01 Jan 2019 – 26 Jan 2020 Establish Relationships for Customer Confidence (Service Excellence) CRS-Q-0039844-RET 27 Jan 2020 – 25 Aug 2021
Manage a Diverse Service Environment CRS-Q-0025829-SVCF 01 Jan 2019 – 26 Jan 2020 Manage a Diverse Service Environment (People and Relationship Management) CRS-Q-0039845-RET 27 Jan 2020 – 25 Aug 2021
Manage Operations for Service Excellence CRS-Q-0025864-SVCF 01 Jan 2019 – 26 Jan 2020 Manage Operations for Service Excellence (Service Planning and Implementation) CRS-Q-0039847-RET 27 Jan 2020 – 25 Aug 2021
Manage Service Performance CRS-Q-0025231-SVCF 01 Jan 2019 – 26 Jan 2020 Manage Service Performance (Service Information and Results) CRS-Q-0039820-RET 27 Jan 2020 – 22 Aug 2021
Role Model the Service Vision  CRS-Q-0026876-SVCF 01 Jan 2019 – 26 Jan 2020 Role Model the Service Vision (Service Leadership) CRS-Q-0039420-RET 27 Jan 2020 – 24 Jul 2021

 

Table 3: Transition of framework from SVCF to SFw for Retail (Diploma in Service Leadership WSQ)

Diploma in Service Leadership WSQ – Service Leader (Level 4)
SVCF [cease on 26 Jan 2020] SFw for Retail [with effect from 27 Jan 2020]
Course Titles SSG Course Codes Funding Validity Period New Course Titles New SSG Course Codes New Funding Validity Period
Analyse Service Quality and Customer Satisfaction CRS-Q-0025238-SVCF 01 Jan 2019 – 26 Jan 2020 Analyse Service Quality and Customer Satisfaction (Service Information and Result) CRS-Q-0039818-RET 27 Jan 2020 – 22 Aug 2021
Develop New Products / Services CRS-Q-0026871-SVCF 01 Jan 2019 – 26 Jan 2020 Develop New Products / Services (Service Innovation) CRS-Q-0039663-RET 27 Jan 2020 – 04 Aug 2021
Develop Service Operations CRS-Q-0026877-SVCF 01 Jan 2019 – 26 Jan 2020 Develop Service Operations (Service Planning and Implementation) CRS-Q-0039668-RET 27 Jan 2020 – 04 Aug 2021
Develop Service Recovery Framework CRS-Q-0026945-SVCF 01 Jan 2019 – 26 Jan 2020 Develop Service Recovery Framework (Service Challenges) CRS-Q-0039665-RET 27 Jan 2020 – 04 Aug 2021
Foster Service Innovation CRS-Q-0025917-SVCF 01 Jan 2019 – 26 Jan 2020 Foster Service Innovation (Service Innovation Culture) CRS-Q-0039664-RET 27 Jan 2020 – 04 Aug 2021
Lead with Service Vision CRS-Q-0025296-SVCF 01 Jan 2019 – 26 Jan 2020 Lead with Service Vision (Service Leadership) CRS-Q-0039819-RET 27 Jan 2020 – 22 Aug 2021
Manage Partnerships for Service Excellence CRS-Q-0026366-SVCF 01 Jan 2019 – 26 Jan 2020 Manage Partnerships for Service Excellence (Service Partnerships) CRS-Q-0039666-RET 27 Jan 2020 – 04 Aug 2021
Optimise Workforce for Service Excellence CRS-Q-0028381-SVCF 01 Jan 2019 – 26 Jan 2020 Optimise Workforce for Service Excellence (People and Relationship Management) CRS-Q-0039667-RET 27 Jan 2020 – 04 Aug 2021

 

Table 4: Transition of framework from SVCF to SFw for Retail (Specialist Diploma in Service Leadership WSQ)

Specialist Diploma in Service Leadership WSQ – Service Champion (Level 5)
SVCF [cease on 26 Jan 2020] SFw for Retail [with effect from 27 Jan 2020]
Course Titles SSG Course Codes Funding Validity Period New Course Titles New SSG Course Codes New Funding Validity Period
Champion a Service Excellence Ethos CRS-Q-0034669-SVCF 01 Jan 2019 – 26 Jan 2020 Champion a Service Excellence Ethos (Service Leadership) CRS-Q-0039821-RET 01 Jan 2020 – 22 Aug 2021
Champion Service Innovation CRS-Q-0034218-SVCF 01 Jan 2019 – 26 Jan 2020 Champion Service Innovation (Service Innovation Culture) CRS-Q-0039659-RET 27 Jan 2020 – 04 Aug 2021
Drive Customer Loyalty for Service Excellence CRS-Q-0025908-SVCF 01 Jan 2019 – 26 Jan 2020 Drive Customer Loyalty for Service Excellence (Service Challenges) CRS-Q-0039660-RET 27 Jan 2020 – 04 Aug 2021
Drive Service Quality and Customer Satisfaction CRS-Q-0024998-SVCF 01 Jan 2019 – 26 Jan 2020 Drive Service Quality and Customer Satisfaction (Service Information and Results) CRS-Q-0039675-RET 27 Jan 2020 – 05 Aug 2021
Innovate the Customer Experience CRS-Q-0025728-SVCF 01 Jan 2019 – 26 Jan 2020 Innovate the Customer Experience (Service Innovation) CRS-Q-0039658-RET 27 Jan 2020 – 04 Aug 2021
Strategise Service Operations – Blended CRS-Q-0034609-SVCF 01 Jan 2019 – 26 Jan 2020 Strategise Service Operations (Service Planning and Implementation) – Blended CRS-Q-0039662-RET 27 Jan 2020 – 04 Aug 2021
Strategise Workforce for Service Excellence CRS-Q-0035226-SVCF 01 Jan 2019 – 26 Jan 2020 Strategise Workforce for Service Excellence (People and Relationship Management) CRS-Q-0039661-RET 27 Jan 2020 – 04 Aug 2021
Evaluate Organisation for Business Excellence CRS-Q-0025527-SVCF 01 Jan 2019 – 26 Jan 2020 Evaluate Organisation for Business Excellence (Business Excellence) CRS-Q-0039657-RET To be advised

 

*Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses.

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com