Public Run Programmes for 2008

• Customer Service Skills for Clinical Assistants
• Superior Service Skills
• Say Hello! to Service
• Handling Difficult Customer and Situation
• Certified Service Professional (CSP)
• Writing Back! 2008 with Ron Kaufman

 Writing Back!

Course Duration: 2 days
Date: 1) 18, 19 September 2008
         2) 10, 11 November 2008

Fee*: S$955.00
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 Handling Difficult Customers and Situations

Course Duration: 2 days
Date: TBA

Fee*: S$320.00
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 Certified Service Professional (CSP)

Course Duration: 5 days (9am to 6pm)
Date: 1) 29, 30, 31 Oct, 3, 4 Nov 2008 (Toa Payoh Safra)
         2) 29, 30, 31 Oct, 3, 4 Nov 2008 (Tampines North CC)
         3) 10, 11, 12, 13, 14 Nov 2008 (Toa Payoh Safra)
         4) 24, 25, 26, 27, 28 Nov 2008 (Tampines North CC)
         5) 04, 05, 09, 10, 11 Dec 2008 (Toa Payoh Safra)
         6) 17, 18, 19, 22, 23 Dec 2008 (Tampines North CC)
         7) 17, 18, 19, 22, 23 Dec 2008 (Hong Kah North CC)

         8) 05, 06, 07, 08, 09 Jan 2009 (Toa Payoh Safra)
         9) 05, 06, 07, 08, 09 Jan 2009 (Hong Kah North CC)
         10) 19, 20, 21, 22, 23 Jan 2009 (Tampines North CC)
         11) 09, 10, 11, 12, 13 Feb 2009 (Toa Payoh Safra)
         12) 09, 10, 11, 12, 13 Feb 2009 (Hong Kah North CC)
         13) 23, 24, 25, 26, 27 Feb 2009 (Tampines North CC)
         14) 09, 10, 11, 12, 13 Mar 2009 (Toa Payoh Safra)
         15) 09, 10, 11, 12, 13 Mar 2009 (Hong Kah North CC)
         16) 23, 24, 25, 26, 27 Mar 2009 (Tampines North CC)
         Dates and venues are subject to changes

Fee: S$65.00 nett | more info

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Registration Deadline: 1 week before class commencement