AsiaOne 10 December 2009
Management and staff can receive training at the same facility to enhance their service skills at the Service Quality (SQ) Centre.
Minister of State for Manpower and Trade and Industry Mr Lee Yi Shyan officially opened the WDA appointed centre's new premises at the Singapore Post Centre at Paya Lebar today.
It offers a complete suite of the Service Excellence WSQ training programmes designed to equip management and staff at every level in an organisation with the necessary service mindset, knowledge and skills to deliver service excellence.
The programme will also be open to walk-in employed workers and unemployed individuals who are interested in a service career. Mr Chan Heng Kee, Chief Executive of the Singapore Workforce Development Agency (WDA), said: "For organisations embarking on service excellence, it is important that this starts from the top management and permeates every level of the organisation."
As a Continuing Education and Training (CET) centre, its key focus is to provide learning in the truly experiential and innovative sense. At the Service Theatre, trainees will experience an interactive learning environment where different customer types and service scenarios can be simulated.
The Games Room, meanwhile, will take on a game show style, where a host will pose questions and participants will compete to be the first to answer.
Over 11,000 trainees from over 260 companies have graduated from Service Excellence WSQ training at SQ Centre. These companies include Singapore Pools, CityCab, SP Power Grid, Marina Mandarin, Light Image Holdings Pte Ltd, Poon Resources (Coffee & Toast), Delifrance, Meritus Mandarin, Metro and SATS.
Ms Kwa Kim Hwa, Director, Learning & Development, Meritus Mandarin Singapore, said: "The integration of Service Excellence WSQ programmes into our training plan was timely as it helped to reinforce to our staff our emphasis on delivering service with the Asian Grace, Warmth and Care".
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