Fun Ways To Learn About Good Service
myPaper - 11 December 2009
SERVICE staff can now learn how to handle difficult customers – by dealing with a virtual simulation that becomes increasingly unreasonable. This customer-service program is one of several new interactive training methods being used at Singapore’s first continual education and training (CET) centre for service excellence...   Read more

$1.5 million Training Facility to Boost Service Standards
The New Paper - 11 December 2009
Minister of State for Manpower and Trade and Industry, Mr Lee Yi Shyan, yesterday officially opened the Service Quality Centre. Costing $1.5 million, the new facility to boost service standards will bring technology...    Read more

WDA unveils first CET centre for service excellence
Channel News Asia - 10 December 2009
SINGAPORE: The Singapore Workforce Development Agency (WDA) has set a target of training 24,000 individuals each year under the service excellence workforce skills qualifications framework...   Read more

Singapore Takes A Whole Company Approach Towards Service Excellence
- Gov Monitor - http://thegovmonitor.com - 10 December 2009
First Continuing Education and Training (CET) centre for Service Excellence WSQ to offer innovative service training and whole company approach towards service excellence...   Read more

Training Via Technology [5]
The Straits Times - 10 December 2009
A NEW training facility to boost service standards will bring technology into the classroom so that trainees can, for example, interact with virtual customers to learn how to react to unusual situations...   Read more

CET offers training for the whole company
AsiaOne 10 December 2009
Management and staff can receive training at the same facility to enhance their service skills at the Service Quality (SQ) Centre. Minister of State for Manpower and Trade and Industry Mr Lee Yi Shyan officially opened the WDA appointed centre's new premises at the Singapore Post Centre at Paya Lebar today...   Read more

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