The WDA appointed Centre offers a complete suite of Service Excellence WSQ training programmes designed to equip management and staff at every level in an organization with the necessary service mindset, knowledge and skills to deliver service excellence. Programmes are open to walk-in employed workers and unemployed individuals who are interested in a service career.

The new centre premises is the first to offer service excellence training in the truly experiential and innovative sense. These include the use of game show style learning activities and simulation of different service scenarios.

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• From 1 July 2010, please lodge ALL Absentee Payroll (AP) claims on SkillsConnect
• SQ Centre, Asia's leading provider of service excellence solution trains Shanghai Corporate Pavilion service ambassadors to deliver visitors an unrivalled hospitality experience
• New Enhanced Workfare Training Scheme from 1 July 2010 gives up to 95% course fee support and Absentee Payroll for employers. Eligible employees receive incentives of up to $3,200* per worker per year
• Great service dos and don't and creating the SIA addiction. SQ Centre's Chief Executive Nolan Tan shares this at the Baker Tilly Asia Pacific Regional Conference
• “量身定制客户服务” 课程添加中国印度文化礼仪内容 (Offer Customised and Personalised Service)
• Service Quality (SQ) Centre awarded Continuing Education and Training (CET) Centre status specialising in Service Excellence programmes
• 1 September 2008 - Certified Service Professional (CSP) Programme now open to All in-employment candidates