Simply send your employees for training or retraining with us and enjoy.
Nominal Course Fees
Increased Absentee Payroll Funding
Operational Level  
  1. Provide GEMS Service
  2. Delivering Service Excellence
  3. Offer Customised and Personalised Service

  1. Certified Service Professional

Supervisory Level  
  1. Lead a Service Team
  2. Build Relationships with Customer
  3. Implement Continual Improvement in Service Delivery
  4. Coach Service Teams and Individuals
Managerial Level  
  1. Assess Organisation for Business Excellence
 
Managerial Level
  1. Develop and Customise Service Offering
  2. Lead A Customer Focused Organisation
  3. Interpet and Analyse Customer Intelligence
  4. Manage Service Operations
  5. Manage High Volume Customer Contact & Communication
  6. Manage Human Resources to Achieve Service Excellence
  7. Manage Performance Management Processes
  8. Set Up & Implement Systems & Strategies that Support Service Innovation
+ 2-day, 3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively.
* Prices quoted are for ONE training programme. Subsidised course fees available to Singaporeans and PRs only. Foreigners must pay full course fees. Read more...
Skills Redevelopment Programme Absentee Payroll Rates
For: Absentee payroll funding
Other employees $10*/hour
(capped at 80% of hourly basic salary)
-Workers aged 40 and above
with "A" level qualifications and below 		$10*/hour
(capped at 90% of hourly basic salary)
*Maximum cap of Absentee Payroll Funding rate for training courses taken BEFORE 15 May 09 remains at $6.80 per hour or $6 per hour.
SPUR or Skills Programme for Upgrading and Resilience, is an enhanced financial support scheme to help Singaporeans and businesses cope with manpower challenges as we enter a period of slower economic growth due to the global financial downturn. It is designed to help workers upgrade existing skills and/or acquire new skills at very minimal additional costs to the employer. The SPUR initiative is a tripartite effort between WDA, NTUC and SNEF.
  Service Quality (SQ) Centre Pte Ltd
10 Eunos Road 8, #07-05 Singapore Post Centre, Singapore 408600 Tel: (65) 6376 0777 Fax: (65) 6274 6091
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