For continuous professional development, look no further! Our programmes can be customised to your organisation’s needs and is available for groups of 15 people or more. Training can be delivered onsite at your workplace or at a location of your choice. For more information, please contact us at sqc@sqcentre.com

Available training programmes include: Workforce Skills Qualifications (WSQ): Operational Level Certified Service Professional (CSP) Deliver Service Excellence Offer Customised and Personalised Service (Customised - Culture, Customs & Etiquette) Provide G.E.M.S Service Supervisory Level Build Relationships with Customers Coach Service Teams and Individuals Lead A Service Team Managerial Level Assess Organisation for Business Excellence Develop and Customise Service Offering Implement Continual Improvement in Service Delivery Interpret and Analyse Customer Intelligence Lead A Customer Focused Organisation Manage Service Operations Manage Performance Management Processes Manage High Volume Customer Contact and Communication Manage Human Resources to Achieve Service Excellence Set Up & Implement Systems & Strategies that Support Service Innovation Click on the programme name to view more info
Classes require a minimum number of participants to commence and SQ Centre reserves the right to postpone or cancel classes due to insufficient numbers or unforeseen circumstances and will make every effort to inform participants of any changes in advance.