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Service
Quality (SQ) Centre Pte Ltd (SQ Centre) is an international
management consulting and training company, with offices located
in Singapore, Malaysia, Indonesia
and China. Founded by Singapore Airlines & SPRING Singapore (The Standards, Productivity and Innovation
Board) in 1990, we are proud to have played a vital role in
assisting over 5,000 organisations from more than 20 countries
worldwide, in their journey towards corporate excellence.
We have helped to improve the performance of organisations,
public and private, large and small for over a decade.
We
partner clients to create Service Quality
and Innovation solutions that help them to
create customer value and develop a culture that is customer
focused and innovative. We enable them to adapt and gain a
competitive edge to meet the challenges of the global marketplace
in the changing knowledge-based economy.
Specifically, we help our clients to:
| Establish a customer focused culture in their workplace |
| Establish an organisational culture that fosters creativity and
innovation |
| Equip entire workforce with the attitudes, processes, techniques
and tools for creativity and innovation |
| Equip entire workforce with the knowledge, skills and attitudes
towards agendas for excellence |
| Enhance their strategy formulation and deployment processes |
| Establish and guide the implementation of their measurement and
performance tracking systems |
| Earn their recognition through the Singapore Quality Award,
the Singapore Quality Class Membership and the People Developer Award. |
To
find out how we can assist you and value-add to your organisation,
we encourage you to contact us and we will be most happy to
talk with you.

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