Holistic Service Excellence | Leadership | Strategy | Process | People | Measurement
A proactive approach is essential for a winning leadership.
An organisation’s senior leaders need to set directions and create a customer focus, clear and visible values and high expectations. The values and directions should guide all activities and decisions of the organisation.
Senior leaders should inspire and motivate the entire workforce and be personally involved in activities such as: planning, communications, performance reviews and employee recognition. Senior leaders must serve as role models in the organisation.
Marrying the use of leadership assessment tools and coaching workshops, the Leadership element works from within your organisation to cultivate leadership capabilities at all levels of management.
We will assist you to:
- Define and articulate your organisation’s Vision, Mission and Core Values
- Build up the leadership capabilities at all levels of management, specifically impart:
– conflict resolution skills
– communication skills
– empowering method
- We will also help your leaders achieve motivation personal traits – mental agility, emotional stability, conscientiousness and amenability.
If you have any specific needs, please contact us.