We believe in an integrated, holistic approach to service excellence. That’s why we offer a strong portfolio of solutions and services – from consultancy to training interventions – customised to help organisations connect with their customers every time.
Our Service Quality (SQ) framework provides a structured and holistic approach to organisational development and improved corporate performance. It focuses on fostering a quality and customer-oriented mindset within the organisation through the application of assessment tools, workshops and hands-on consulting.
The SQ framework specifically addresses 5 critical factors, essential to determining an organisation’s adequacy to deliver customer value and service quality. These are: Leadership, Strategy, Process, People and Measurement.