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Recognising that human resource management and development issues are crucial to the development of an organisation’s people resources, the SQ People element dictates that necessary competencies must be available within an organisation to deliver
marked customer service.
We provide a comprehensive range of experiential-based training solutions, coaching programmes and assessment tools that are
designed to also complement Singapore’s ‘People Developer Standard’, which will help bring your organisation
closer to service excellence. Our interventions, programmes and tools look at your organisation’s
training and development systems.
As one of the fundamental pillars of service excellence, ‘People’ competencies must be available within the organisation to
deliver quality customer service. The focus of this element is to train and develop, motivate and retain your organisation’s
‘people assets’.
TRAINING SOLUTIONS
Our
training solutions are based on worldwide learning gathered
from both consultancy and senior management “hands-on”
experiences and the incorporation of the best practices of
our founder, Singapore Airlines and other world-class organisations.
They are based on sound, practical “bolts and nuts”
advice and guidance on “how to…”.
We
have a team that has transformed over 250,000 employees from
more than 800 organisations around the world. It is not just
about training…. We talk about changing.
Our
Training Solutions include:
ASSESSMENT TOOLS
SQ Centre is able to assist you in assessing the talents that reside in your staff and unleashing their potential for better performance.
Our tools include:
- STAR (Service Traits and Attitudinal Response)
Profiling
- Herrmann Brain Dominance Instrument® (HBDI®)
- BelBin Team Roles
STAR PROFILING
The secret to acts of Service Excellence lies in the fundamental set of service attitudes within the service provider. Organisations
concerned with service quality will now be able to gain valuable insights into the service provider’s service attitudes
through Service Traits and Attitudinal Response (STAR) Profiling.
Herrmann Brain Dominance Instrument®(HBDI®)
Everyone is capable of flexing to less preferred styles of thinking and learning necessary skills to adapt to the thinking styles of others. Now you can identify your preferred ways of thinking by creating your very own Herrmann Brain Dominance Instrument® (HBDI®) Profile.
This quick, easy-to-take survey profiles your thinking preferences, providing powerful insights into how you prefer to think, work, communicate and make decisions. It also includes a profile representing your thinking style when under pressure.
Besides enabling you to be more at ease with yourself and be more perceptive about others who think and behave differently, it also explains why it is easier to communicate with some people than it is with others.
The HBDI® Profile can also be used to understand how teams think and work together. It also helps leaders communicate more effectively, understand how to coach others, manage conflict, embrace change and make better decisions.
Find out more
BELBIN TEAM ROLES
Team Roles comprise of certain patterns of behaviour adopted by
various personality types at work. The accurate delineation
of these Team Roles is critical in understanding the dynamics
of any management or work team.
Contact
us for more details.
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