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PEOPLE
Recognising that human resource management and development
issues are crucial to the development of an organisation’s
people resources, the SQ People element dictates that necessary
competencies must be available within an organisation to deliver
marked customer service.
We
provide a comprehensive range of experiential-based training
solutions, coaching programmes and assessment tools that are
designed to also complement Singapore’s ‘People
Developer Standard’, which will help bring your organisation
closer to service excellence. Our interventions, programmes
and tools look at your organisation’s
training and development systems.
As one of the fundamental pillars of service excellence, ‘People’
competencies must be available within the organisation to
deliver quality customer service. The focus of this element
is to train and develop, motivate and retain your organisation’s
‘people assets’.
TRAINING SOLUTIONS
Our
training solutions are based on worldwide learning gathered
from both consultancy and senior management “hands-on”
experiences and the incorporation of the best practices of
our founder, Singapore Airlines and other world-class organisations.
They are based on sound, practical “bolts and nuts”
advice and guidance on “how to…”.
We
have a team that has transformed over 250,000 employees from
more than 800 organisations around the world. It is not just
about training…. We talk about changing.
Our
Training Solutions include:
ASSESSMENT TOOLS
SQ
Centre is able to assist you in assessing the talents that
reside in your staff and unleashing their potential for better
performance.
Our
tools include:
- STAR
(Service Traits and Attitudinal Response)
Profiling
- Myers-Briggs Type Indicator (MBTI)
- BelBin Team Roles
STAR PROFILING
The
secret to acts of Service Excellence lies in the fundamental
set of service attitudes within the service provider. Organisations
concerned with service quality will now be able to gain valuable
insights into the service provider’s service attitudes
through Service Traits and Attitudinal Response (STAR) Profiling.
MYERS-BRIGGS TYPE INDICATOR (MBTI)
The MBTI translates Carl Jung’s theory of psychological types into an understandable and useful self-report questionnaire.
MBTI results identify valuable differences between people, differences that can be the source of much misunderstanding
or miscommunication.
BELBIN TEAM ROLES
Team
Roles comprise of certain patterns of behaviour adopted by
various personality types at work. The accurate delineation
of these Team Roles is critical in understanding the dynamics
of any management or work team.
Contact
us for more details.
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