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| | WSQ Certified Service Professional | SQ Centre Core Training Programmes | WSQ SPUR Service Excellence Programmes | |
| Printable Version |
| Service Quality Core Training Programmes |
| # |
Programme Description |
DURATION |
FEE |
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
| 1 |
Creating a Positive Professional Image |
2 days* |
$450+ |
07,08 |
04,05 |
01,02 |
06,07 |
03,04 |
01,02 |
| 2 |
Handling Difficult
Customers |
2 days* |
$465+ |
14,15 |
-- |
-- |
25,26 |
-- |
01,02 |
| 3 |
The Sales in Winning
Customers |
2 days* |
$465+ |
-- |
-- |
-- |
04,05 |
-- |
-- |
| 4 |
Passion for Service |
1 day * |
$250+ |
-- |
16 |
-- |
-- |
4 |
-- |
| 5 |
Spinovator Magic Kit
(Magic + Toolkit) |
2 days* |
$400+ |
-- |
25,26 |
-- |
13,14 |
-- |
-- |
| 6 |
Service Blueprinting |
2 days* |
$450+ |
-- |
-- |
01,08 |
-- |
-- |
-- |
| 7 |
Writing Back! by
Ron Kaufman |
2 days* |
$980+ |
-- |
-- |
-- |
28,29 |
-- |
-- |
| |
*2-day,3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively.
+Price subject to 7% GST.
Written notification of cancellation to enrolments@sqcentre.com or fax (+65) 6274 6091:
| Course Cancellation |
Cancellation charge |
Refund |
| At least 10 working days |
None |
Full |
| Within 6 - 9 working days |
25% of course fee |
75% of course fee |
| Less than 5 working days |
100% of course fee |
None |
Course is subject to minimum participation (usually 15 - 18 people) to commence.
SQ Centre reserves the right to cancel/reschedule any of the above courses due to unforseen circumstances and will make every effort to inform participants of any changes in advance.
-Participants may reschedule each course date once, only if written notice is provided at least 5 working days before the course starts.
If written notification is received less than 5 working days before, cancellation charges equivalent to the full course fee charge applies.
-Subsequent request for reschedule of course date or cancellation is subject to the full course fee charge.
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