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| WSQ SPUR Service Excellence Programmes |
| |
Programme Description |
DURATION |
FEE |
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
| Operational Level |
| 1 |
Provide GEMS Service |
2 days* |
$31.03+ |
-- |
02,03 |
06,07 |
04,05 |
01,02 |
06,07 |
| 2 |
Deliver Service
Excellence |
2 days* |
$31.03+ |
-- |
10,11 |
13,14 |
11,12 |
08,09 |
13,14 |
| 3 |
Offer Customised and Personaised Service
(Customised-Culture, Customs & Etiquette) |
2 days* |
$31.03+ |
-- |
02,03 |
08,09 |
06.07 |
03.04 |
08.09 |
| Supervisory Level |
| 1 |
Build Relationships with Customers |
3 days* |
$55.64+ |
-- |
11,12,
13 |
06,07,
08 |
13,14,
15 |
10,11,
12 |
08,09,
10 |
| 2 |
Coach Service Teams
and Individuals |
3 days* |
$55.64+ |
-- |
16,17,
18 |
20,21,
22 |
18,19,
20 |
02,03,
04 |
13,14,
15 |
| 3 |
Lead a Service Team |
3 days* |
$55.64+ |
26,27,
28 |
23,24,
25 |
27,28,
29 |
25,26,
27 |
22,23,
24 |
15,16,
17 |
| 4 |
Implement Continual Improvement in Service Delivery |
3 days* |
$55.64+ |
-- |
-- |
-- |
04,05,
06 |
-- |
-- |
| Managerial Level |
| 1 |
Assess Organisation for Business Excellence |
3 days* |
$69.55+ |
-- |
02,03,
04 |
-- |
-- |
-- |
-- |
| 2 |
Develop and Customise Service Offering |
5 days* |
$105.93+ |
-- |
-- |
22,23,
24,27,
28 |
-- |
01,02,
03,04,
08 |
-- |
| 3 |
Interpret and Analyse Customer Intelligence |
5 days* |
$105.93+ |
-- |
-- |
15,16,
17,20,
21 |
-- |
03,04,
08,09,
10 |
-- |
| 4 |
Lead a Customer Focused Organisation |
5 days* |
$105.93+ |
-- |
03,04,
05,11,
12 |
-- |
18,19,
25,26,
27 |
-- |
-- |
| 5 |
Manage Service Operations |
5 days* |
$105.93+ |
-- |
-- |
06,07,
08,13,
14 |
-- |
22,23,
24,29,
30 |
06,07,
08,13,
14 |
| 6 |
Manage High Volume Customer Contact and Communication |
5 days* |
$105.93+ |
-- |
-- |
01,02,
03,06,
07 |
-- |
10,11,
12,18,
19 |
-- |
| 7 |
Manage Human Resources to
Achieve Service Excellence |
5 days* |
$105.93+ |
-- |
06,10,
11,12,
13 |
-- |
04,05,
06,07,
08 |
-- |
08,09,
10,16,
17 |
| 8 |
Manage Performance Management Processes |
5 days* |
$105.93+ |
-- |
16,17,
18,23,
24 |
-- |
21,22,
25,26,
27 |
-- |
01,02,
03,06,
07 |
| 9 |
Set Up & Implement Systems & Strategies that Support |
5 days* |
$105.93+ |
-- |
-- |
01,02,
03,06,
07 |
-- |
-- |
-- |
# The date of the class with the "#" is full
^ The date of the class with the "^" is a weekend class
*2-day,3-day and 5-day programmes total 16 hours, 24 hours and 40 hours respectively.
+Subsidised prices quoted are NETT and for ONE training programme. Subsidised course fees available to Singaporeans and PRs only.
Foreigners (Non-Singaporeans / Non-PRs) course fee: 2-day ($310.30 nett) , 3-day ($556.40 nett) and 5-day ($1059.30 nett).
Written notification of cancellation to enrolments@sqcentre.com or fax (+65) 6274 6091:
| At least 10 working days |
None |
Full |
| Within 6 - 9 working days |
25% of course fee |
75% of course fee |
| Less than 5 working days |
100% of course fee |
None |
Course is subject to minimum participation (usually 15 - 18 people) to commence.
SQ Centre reserves the right to cancel/reschedule any of the above courses due to unforseen circumstances and will make every effort to inform participants of any changes in advance.
-Participants may reschedule each course date once, only if written notice is provided at least 5 working days before the course
starts. If written notification is received less than 5 working days before, cancellation charges equivalent to the full course fee
charge applies.
-Subsequent request for reschedule of course date or cancellation is subject to the full course fee charge.
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