The global shift towards a worldwide knowledge-based economy makes it critical for organisations to create a dynamic workforce with clear strategic vision and motivation to excel beyond expectations.
The key to survival and success in the new global marketplace is in embracing effective and targeted training.
Dedicated towards achieving positive changes in people and organisations, our forte lies in our keen ability to provide effective, flexible and customisable training paths that support the individual growth of employees, whether through our customised in-house solutions or our public programmes.
Supported with customised consultancy services, our trainings address critical business issues and assist people and organisations in improving performance and gaining new ground. They are categorised into five core areas, each designed to address all levels of your business requirements.
- WDA-appointed national CET Centre for WSQ Service Excellence
- Business Excellence Consultant to 12 Singapore Quality Award (SQA) winners and 3 Innovation Award (I-Award) winners to date
- International expertise in designing and delivering differentiated Customer Experience branding through tried and tested holistic training and consulting solutions
A trusted name in Service Quality and Excellence, Service Quality Centre prides itself as Singapore’s pioneer soft skills specialist. Founded by Singapore Airlines and SPRING Singapore as part of the government’s efforts to raise service standards in Singapore, we were the first to deliver training via the unique boot camp concept.
Leveraging on our vast experience and expertise in applying learning science with the latest technologies, our proprietary tools such as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and efficiently.
In 2008, Service Quality Centre became the FIRST WDA-appointed CET centre in Singapore for Service Excellence. Today, it is one of only two CET centres in Singapore that offers the full suite of courses for all qualification levels.
Service Quality Centre utilises its extensive experience in hard skills training developed through its PSB heritage to deliver hallmark Quality and Productivity related training solutions that enable organisations to reach peak business performance by enhancing their key business processes.
As your strategic partner, we offer a total and holistic approach that covers all aspects of your continuous improvement journey, from implementation to evaluation. Starting with an in-depth understanding of your business goals and long-term vision, our experts are committed to take you through every significant stage in improving your organisational performance.
To learn more about our training solutions, click here.