Through this 1-day training, participants will learn the following areas :
- Leadership and culture-roles of leaders and how to build sustainable
service culture
- The concept of long term Service Quality plans
- Creating motivating working environment and on-going learning
- Powerful service campaign to build pride and sense of ownership
- Effective measurement system
Designed for Business unit Head, Line or functional Managers
or those who are in position to influence or be responsible for
the planning towards implementation of policies and development of a customer-focus operations, systems and standards
|
Back
